These source-of-truth articles form the foundation of Decagon's knowledge base. They cover everything from basic onboarding to complex financial operations, ensuring AI agents can confidently guide users through any scenario.

Andrew's financial ecosystem consists of two interconnected components that work together to create a frictionless golf economy:

Andrew provides golfers with professional-grade scoring and statistics tracking. Users can enter scores hole-by-hole during play or as totals after the round, while the system automatically captures detailed statistics including fairways in regulation (FIR), greens in regulation (GIR), total putts, penalties, and more.

For users who link their GHIN profile, Andrew automatically formats eligible scores according to USGA specifications and submits them for official handicap calculation. This eliminates manual posting while ensuring compliance with all handicap rules.

When scores fail to sync due to network errors or GHIN API issues, support agents can verify round details, re-submit via the GHIN integration, or mark submissions as pending with failure reasons clearly documented.

Andrew supports the full spectrum of popular golf betting games—Nassau, Skins, Wolf, and many more. Users set up matches with their preferred formats and stakes, while Andrew's betting engine automatically calculates winnings across complex player combinations and game variations.

Once the round is complete and all scores are finalized (including submission to GHIN for handicap purposes), Andrew executes a fully automated settlement sequence:

Andrew transforms how golfers organize and manage their social golf experiences. Users create private groups for regular foursomes, full clubs, or competitive leagues—managing scheduling, scoring, and events all within a single platform.

The trip management system consolidates all logistics and financial tracking into a unified experience. Organizers can coordinate flights, ground transportation, and multiple rounds across different courses, while the trip ledger automatically tracks who owes what for each component.

YARDS transforms everyday spending and golf activity into tangible value, creating a closed-loop rewards ecosystem designed specifically for the golf lifestyle.

YARDS can be redeemed for travel and resort stays at premier golf destinations, immersive experiences and exclusive events, shopping and merchandise from partner brands, gift cards across hundreds of retailers, or as statement credits applied directly to recent Andrew Card charges.

These comprehensive workflows define exactly how Decagon AI agents should handle complex, multi-step support scenarios from initial contact through resolution. Each SOP includes authentication requirements, step-by-step procedures, API calls, escalation triggers, and user communication templates.

When users report their Andrew Card as lost or stolen, immediate action is critical to prevent unauthorized charges. This procedure ensures account security while minimizing user disruption through rapid card replacement.

When post-round settlements are disputed or calculated incorrectly, agents must diagnose the root cause, reverse improper transactions, and recalculate with corrected data—all while maintaining clear audit trails.

Handicap synchronization failures can stem from data mismatches, course mapping issues, or API connectivity problems. This SOP ensures agents can diagnose root causes and execute proper remediation.

Trip modifications require careful coordination of logistics, financial recalculations, and group communications. This SOP ensures changes propagate correctly across all systems and participants.

This expansive FAQ library covers the full spectrum of user questions, from basic account setup through complex financial operations. Organized by category, these answers assume AI agents have access to both admin UI and REST APIs for seamless issue resolution.

Unlike competitors who charge monthly subscription fees for basic features, Andrew takes a fundamentally different approach. All core golf functionality—including advanced GPS with green maps, comprehensive score tracking, detailed statistics, USGA/GHIN integration, and social features—is completely free to use.

If you don't receive your verification code within a few minutes, there are several steps our support agents can take to resolve the issue quickly.

Andrew makes score tracking effortless while capturing the detailed statistics serious golfers crave. With support for over 40,000 courses worldwide, you can track rounds anywhere you play.

When you link your GHIN ID to your Andrew account, the platform becomes your automated handicap secretary—formatting eligible scores according to USGA specifications and submitting them on your behalf.

Occasionally, scores fail to post to GHIN due to network errors, course mapping issues, or API connectivity problems. Our support team can quickly diagnose and resolve these issues.

Everyone makes data entry errors. When you discover you've posted an incorrect score to GHIN through Andrew, our support team can make corrections while maintaining compliance with USGA guidelines.

Andrew's betting engine supports the full spectrum of popular golf games, from classic Nassau to complex Wolf variations. Set your stakes and let the system handle all the math.

Once your round is complete and all scores are finalized (including submission to GHIN for handicap purposes), Andrew executes a fully automated settlement sequence that eliminates the awkward post-round cash exchange.

While automatic settlement through Andrew Wallet is the seamless default experience, you maintain full control over how your bets are settled.

If you discover a scoring mistake or configuration error after settlement has already occurred, don't worry—the system can reverse and recalculate with proper corrections.

Andrew Wallet is your in-app digital wallet designed specifically for the financial flows that happen around golf—from settling bets to splitting green fees and managing trip expenses.

Andrew Wallet supports several methods for adding funds, giving you flexibility based on your preferences and needs.

When you want to move money out of your Andrew Wallet to your bank account, the process is straightforward through the app interface.

If you believe your Andrew Wallet balance is incorrect, support agents have comprehensive tools to investigate and resolve the issue.

Getting your Andrew Card is designed to be quick and straightforward, with most applications receiving instant decisions.

YARDS offer exceptional flexibility, allowing you to redeem for everything from dream golf trips to everyday value.

Sometimes YARDS take a few days to post as transactions get confirmed by merchants. If YARDS still haven't appeared after the normal processing window, support can investigate and resolve the issue.

When you return an item purchased with your Andrew Card, the financial transaction reverses—and so do any YARDS you earned from that purchase.

If your Andrew Card is lost or stolen, freezing it immediately is critical to prevent unauthorized charges. You can do this instantly in the app or by contacting support.

Golf trips in Andrew consolidate all the logistics and financial complexity of multi-day outings into one seamless interface that keeps everyone informed and accounts balanced.

When someone drops out or plans change, Andrew makes it easy to modify trip details and recalculate financial obligations without manual spreadsheet work.

Andrew Wallet and the Andrew Card employ industry-standard security measures to protect your financial information and transactions.

Maintaining accurate personal information ensures smooth operations for payments, shipping, and communications.